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Frequently asked questions

What is Contacly?

Contacly is a platform for controlled contact exchange. You share a link or QR code, the other person requests your details, you approve — and both sides receive a verified contact card, with a traceable audit trail.

How do I share my contact?

Open your account, tap “Share / QR”, and send the link or let the other person scan the QR code. They submit a request and you decide whether to approve it.

Who can see my details?

Nobody sees your profile details before you approve a request — and then only the person you approve. Your profile is encrypted in your browser with keys we do not hold, so our servers and administrators store and see only the encrypted form. Nothing is exchanged automatically — unless you set up auto-approval rules (Premium).

How do I log in — is there a password?

You sign in through the link in your e-mail and your password — on a device you have chosen to remember, also with a fingerprint, face scan or passkey. Your password is never sent to us in readable form. Optionally you can add a second factor (authenticator app or passkey). Now and then we also ask you to confirm your phone number by SMS, so the people you exchange with can see that it is still yours.

I didn't receive my login code. What can I do?

Open the link in your latest login e-mail (check the spam folder). If a code does not arrive by SMS or e-mail, request a new one after the short cooldown — codes expire after a few minutes. If it keeps failing, send us a message below.

What's the difference between Free and Premium?

Free covers the core request-and-approve exchange. Premium adds the audit log, SMS verification, subprofiles, custom QR branding, auto-approval rules and more.

What are subprofiles?

With Premium you can keep separate profiles (for example work and private) under one account, each with its own share link, QR settings and preset note.

Is my data secure, and do you sell it?

Your profile — name, phone number, e-mail, company, notes and business card — is encrypted in your browser before it reaches us, with keys protected by your password. A database leak does not reveal it, and our administrators cannot read it either. What we can see: your account e-mail address, your plan, payment status, and the number and times of exchanges. Please note: your phone number and e-mail pass through our systems and our SMS and e-mail providers when a code is sent. We never sell or share your personal data and use no advertising trackers.

What happens if I forget my password?

Because only you hold the key, we cannot reset your password or open your profile for you. You can confirm on another device where you are still signed in, or use your fingerprint, face scan or passkey. If you have neither, you can start over after a 72-hour waiting period: you then enter your profile again and the contacts have to be exchanged again. Tip: let your device be remembered and set up a passkey.

How long do you keep my data?

Only as long as needed. Free accounts are deactivated after 60 days without a new phone verification. Full details are in our Privacy Policy.

Can I export or delete my data?

Yes. You can export contacts as a vCard from your account at any time, and delete your profile in the account settings. The audit trail is kept for a limited period for traceability.

What is a .vcf file?

A .vcf file (vCard) is the universal standard format for contact cards — practically every phone, email program and address book can read it. When an exchange is approved, Contacly delivers the other person's verified details as a vCard, ready to import.

How do I import a contact on Android?

Open the downloaded .vcf file from the download notification or your Files app and choose Contacts when asked which app to use. Alternatively, open the Contacts app and use Settings → Import → .vcf file, then pick the account to save it to.

How do I import a contact on iPhone (iOS)?

Tap the .vcf file — for example directly via “Open in Contacts” in Contacly, or from your downloads. iOS shows a preview of the card; tap “Create New Contact” (or “Add to Existing Contact”) to save it.

How do I import a contact into Outlook?

Double-click the .vcf file on your computer — Outlook opens it as a new contact — then click “Save & Close”. In Outlook on the web, go to People and import the file via “Manage contacts” → “Import contacts”.

Can I cancel Premium?

Yes — cancel anytime in your account. Premium stays active until the end of the paid period, then your account reverts to Free.

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